We currently ship only in the USA.

Clarksville, IN

Yes! We offer wholesale and would love to wholesale to you! Email us to inquire about our wholesale options and pricing: blacklavenderco24@gmail.com

Tunneling is when wax melts down the center and leaves a ring around the sides. Repeated short burns can contribute. For future burns, allow time for a more even melt pool without exceeding the label’s burn-time limit. If the wick struggles or the tunnel persists, extinguish it and contact us for help.

We recommend a 4-6 hour burn time. Let it cool completely before relighting. Keep a burning candle in sight, away from anything that can catch fire, children, and pets.

Give the wax time to melt evenly toward the edges, following the recommended burn time of 4 - 6 hours. A little wax around the sides can remain early on. Don’t keep burning past the recommended limit just to reach a full melt pool.

Before each burn, trim the cooled wick to about 1/4 inch, unless your candle’s label says otherwise. Remove loose trimmings from the wax. Our Wick Trimmer makes this little ritual easy.

A long wick or drafts can cause a flickering flame and black residue. Extinguish the candle, let it cool completely, and trim the wick before relighting. Keep it away from fans and open windows. If smoking continues, stop burning it and contact us.

We ship via USPS.

Orders are typically processed and shipped within 1 -2 business days (M-F) however, in more rare cases please allow up to 3 business days for your order to ship - especially during busy launches, restocks, sales or weekends. Once shipped, packages will arrive within 3-5 business days.

We do not offer refunds. However, if your item arrives damaged (broken glass), we will happily offer a replacement. If you are unhappy about an item you ordered, please reach out via email to see if we can make it right: blacklavenderco24@gmail.com